Warranties
Retail and Installations Warranty
Product Warranty
We would like to thank you for purchasing this product and feel sure you will be happy with your choice for many years to come, as it was designed and manufactured to your individual needs and specifications to give you maximum satisfaction.
On the DIY Roller Garage Door, SureRoll UK offers that for a period of (5) Five years. Parts will be covered from your product’s delivery, should it prove to be defective due to workmanship.
On the Classic Roller Garage Door, SureRoll UKoffers that for a period of (5) Five years. Parts and labour will be covered from your product’s initial installation, should it prove to be defective due to workmanship.
On the Superior Roller Garage Door, SureRoll UK offers that for a period of (5) Five years. Parts and labour will be covered from your product’s initial installation, should it prove to be defective due to workmanship.
On the Executive Roller Garage Door, SureRoll UK offers that for a period of (5) Five years. Parts and labour will be covered from your product’s initial installation, should it prove to be defective due to workmanship.
On the Sectional Garage Door, SureRoll UK offers that for a period of (5) Five years. Parts and labour will be covered from your product’s initial installation, should it prove to be defective due to workmanship.
The warranty period for replacement parts is 6 months or to the end of the current warranty period, which ever is longer. Non consumable replacement parts (e.g. motor) purchased from our parts shop are supplied with 6 months warranty from date of dispatch consumable.
Warranty Conditions
Subject to the under-mentioned specific limitations and exceptions, SureRoll UK warrants all new doors, motors and electronic components of its manufacture to be free from defect in workmanship under normal use and service and further warrants all installation carried out by SureRoll UK o be free from defects and workmanship, its obligations hereunder being limited to making good any such defect PROVIDED THAT notice of any claimed defect in material workmanship in or resulting from installation of any door shall have been given to the manufacturer within a reasonable period from date of installation/delivery.
SureRoll UK will not be liable in respect of any defect arising from wear and tear, wilful damage, negligence, abnormal working conditions or failure to follow the instructions ( whether verbal or in writing ) including but without limitation: (a) electrical work external to the product; (b) transportation or relocation of the product not by the supplier; (c) any error or omission relating to the product; (d) any modification, adjustment or repair to the product made by a third party without the written consent of the supplier; (e) the subjection of the product by the customer to unusual physical or electrical stress; (f) the door striking an immovable object during travel; (g) failure of electrical power, or any other cause which is not due to the neglect or the default of the supplier, its employees, agents or subcontractors.
The liability of SureRoll UK shall be no more than the price and/or services, except in the case of death or personal injury caused by the supplier’s negligence.
SureRoll UKcannot be held responsible for any loss or damage that was unforeseeable to both parties at the time the contract was formed.
SureRoll UKis not responsible for indirect losses which happen as a side effect of the main loss or damage and which are unforeseeable by either party (such as loss of profits or loss of opportunity).
Items Excluded From Warranty
Batteries, bulbs, fuses, sensitivity adjustments and any other consumables.
Conditions Of Sale And Installation
Any delivery and/or installation dates given are approximate only and SureRoll UK accepts no liability for delay from any cause whatsoever, including but without limitation to Act of God, war, government or semi-government enactment, regulation or restriction, lock-out, strike, industrial dispute, fire, tempest, flood, failure or inability to obtain licenses, transport of materials or any other cause beyond SureRoll UK control. If delivery or installation is delayed, SureRoll UK may extend the time of delivery or installation or, if SureRoll UK is unable to deliver or install, the contract shall be voidable at SureRoll UK option with no right to either party for damage, loss, cost or expense.
The buyer shall take all reasonable steps to ensure the safety of any of the supplier’s representatives who visit the premises of the buyer. The buyer shall provide at all times routine day to day maintenance and care of the product.
SureRoll UK will deem this guarantee to be null and void if the payment in full and cleared funds is not received for this product or any services performed upon it. This is to be coincided a breach of contract on behalf of the buyer and compensation will be sought by SureRoll UK to the fullest extent permitted by law.
Nothing in this guarantee will reduce your statutory rights relating to faulty or miss-described goods. For further information about your statutory rights contact your local authority Trading Standards Department or Citizens Advice Bureau, this guarantee is Not Transferable.
Trade Warranties
1 Nothing in these Terms shall be construed to exclude or restrict liability for death or personal injury, if caused by SureRoll UK negligence or fraudulent misrepresentation or any other liability what cannot be excluded or restricted by law.
2 With the exception of clause 10.1,SureRoll UK liability is excluded in contract, tort, misrepresentation, losses and damages, including but not limited to:
2.1 loss or damage incurred by You as a result of third party claims;
2.2 loss of actual or anticipated profits;
2.3 loss of business opportunity;
2.4 loss of anticipated savings;
2.5 loss of goodwill; and
2.6 any indirect, special or consequential loss or damage howsoever caused.
3 SureRoll UK entire liability is limited, under any circumstances, to the repair, replacement, or refund of the net amount invoiced, in the case of the Goods, and to the re performance, in the case of Services.
4 In the sale of Goods, We warrant that:
4.1SureRoll UK has legal title to sell the Goods;
4.2 Goods will be substantially free from defects in materials and workmanship; and
4.3 Goods will comply with their specification.
5 In the provision of Services, We warrant that they will be performed with reasonable skill and care.
6 SureRoll UK liability under the Contract is excluded:
6.1 for defect in the Goods or failure in the provision of the Services apparent upon Reasonable Inspection under Condition 6.1, unless such fault is communicated to Us in accordance with Condition 6.2;
6.2 unless a defect in the Goods or failure in the provision of the Services other than is covered by Condition 10.7 is discovered within 24 months of the date of delivery of the Goods or failure in the provision of the Services and We are given written notice of such defect or failure in the provision of the Services within 15 Working Days of it being discovered;
6.3 unless after discovery of the defect We are given a reasonable opportunity to inspect the Goods or to review the Services before they are used fixed or in any way interfered with;
6.4 for wear and tear;
6.5 if the defect arises from Your or a third party’s negligence, mis-use, alteration or repair of the Goods or the Supplies or the Services, failure to follow British Standard or industry or Our instruction relevant to the Goods or the Supplies or the Services, storage of the Goods or the Supplies in unsuitable conditions or use of the Goods or the Supplies or the Services in abnormal working conditions.
7 If the Goods are not manufactured by Us or have been processed by a third party whether or not at Our or Your request Our liability in respect of any defect in or arising from the Goods will be limited to such rights against the manufacturer or the third party as We may have in respect of those Goods.
8 If the Goods are supplied manufactured or processed or the Services are performed to a drawing, design, measurement, calculation or specification of Yours or as approved by You or any third person nominating or specifying the Goods whether as provided in Condition 6.4 or otherwise then:
8.1 subject to Condition 10.1, We shall not be liable for any defect in such Goods or the performance of Services except in the event of:
a) misrepresentation where the representation was made or confirmed in writing by Us;
b) non-compliance with such drawing, design, measurement, calculation or specification; or
c) breach of a separate written warranty signed by Us that the Goods or the Supplies are fit for a particular purpose.
8.2 You will unconditionally fully and effectively indemnify Us against all losses, damages, costs on an indemnity basis and expenses awarded against or incurred by Us in connection with or paid or agreed to be paid by Us in settlement of any claim for infringement of any intellectual property rights of any other person.
9 If the Goods are supplied or the Services are performed to a drawing, design, measurement, calculation or specification provided in writing by Us then subject to Condition 10.1 We shall not be liable except in the proportion and to the extent that such damages have resulted primarily from Our breach of Contract or negligence provided that We will not be liable under this Condition 10.10 if:
9.1 material information is withheld concealed or misrepresented by You; and/or
9.2 the drawing, design, measurement, calculation or specification provided by Us is not in writing signed by one of Our Authorised Officers.
10 You will unconditionally fully and effectively indemnify Us against all losses, damages, penalties, costs on an indemnity basis and expenses awarded against or incurred by Us in connection with or paid or agreed to be paid by Us in settlement of any claim by any third party arising from the supply or use of the Goods or the Supplies. This indemnity will be reduced in proportion to the extent that such losses, damages, penalties, costs and expenses are due to Our negligence.
11 Except as expressly provided in these Terms all warranties, conditions of other terms implied by statute or common law are excluded to the fullest extent permitted by law.
12 Where You resell the Goods or the Supplies to a third party and the third party brings any claim against Us, You will provide all reasonable assistance to Us at Your cost to enable Us to defend the claim and You will not make any admission, negotiate or settle any claim without Our prior written consent thereto.
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SureRoll UK is a trading name and is part of the SureGlaze UK Ltd Group